WARRANTY/RETURNS:

All Diehl Sports Group products carry a 60 day warranty from manufacturing defects unless specifically stated – for example Face Masks are non-refundable. Defective item(s) within the 60 day warranty will be shipped back to Diehl Sports Group at our expense. Item(s) returned will go through a review process. Replacements will go back into the system and may take up to 30 days in the production process. NOTE: Items handled and/or damaged by 3rd party are not warrantied.

Please note, due to the nature of our custom program, there are NO RETURNS on custom orders. They are made to order and cannot              be refunded or exchanged.

Please find below the Diehl Sports Group shipping address.

Company Address:

Diehl Sports Group
104 Huron Road, Unit 1
Sebringville, Ontario, Canada
N0K 1X0

CUSTOM ORDERS:

SHIPPING POLICY:

All orders are shipped from our warehouse in Sebringville, ON. We use a 3rd party shipping company that provides us with the best possible rates from many different shipping companies across Canada. If you prefer a particular shipping company, please let us know during the application process. Generally we select the cheapest shipping rates for your particular area. If you have a shipping # with a shipping company, please provide us with that number to keep in your records. 

Shipping charges are based on the weight and dimensions of item(s). The final freight charge may change if there are any post changes to order quantities and/or changes to the delivery address. If you need any assistance regarding shipping rates, please contact head office at 519-393-5150.

Note: The day of shipment does not count as a day of shipping. We will not be held responsible for any shipping delays due weather, natural disasters, etc. If you need your order rushed upon completion, please let your sales rep, customer service rep, or, our administration dept. know which means of transportation you wish to use. We do offer overnight, express, or air services.  

Here is a list of some of the shipping companies we use to ship our products: Canpar, UPS, FedEx, Purolator, DHL, Loomis

DESIGN POLICY:

There will be a 45$ art fee applied to every new order that comes in. If the order is placed and has over six units the fee will be waived. If the order is not placed you will be charged the 45$ for not placing the order.

The company or buyer will be required to provide vector artwork such as logos or other artwork they would like in the design. If the buyer can not provide the vector artwork they will be charged a 45$/hour art fee for the extra time it takes to recreate the logo or artwork.

There will be an art fee of 45$ charged to the buyer if they request over 2 revisions to the design. This art fee will require the buyer to know exactly what they want so they can’t take advantage of the design service we provide.

There will be an art fee of 45$ charged to the customer if we do a design for them and they request that we do a totally different design meaning, they didn’t like the design or they want a different design. This forces the buyer to know exactly the design they want.

DEPOSIT POLICY:

The buyer will be required to deposit the following per price of their order:

(Before the order is sent to the printer)

$0-$999 – 100% deposit required

$1000-$4999 – 75% deposit required

$5000+ – 50% deposit required

PRIVECY POLICY:

To see our privacy policy Click Here.